Faced with a choice between business continuity and efficiency, it’s pretty obvious what a manager will choose. There is no point in focusing on efficiency when your business itself could be ruined.
As someone passionate about enabling Intelligent Automation, or Hyperautomation as Gartner refers to it, for businesses, our discussions with clients and technology partners have been around improving customer experience, increasing efficiency, lowering costs, and building resiliency in the system.
But in our more recent conversations, customers are looking at their investments in Robotics (RPA), Artificial Intelligence and Analytics to enable business continuity. This is where Intelligent Automation plays a key role. It brings together all these technologies in an efficient and effective way.