Enate

Enate is a SaaS-based service delivery solution for the BPO industry. It allows users to access past performance data and manage processes. Its orchestration platform provides workflow across human, digital, and hybrid workforces. It enables team leaders to access and control activity cost data and provides them with the data required for process improvement. It serves the insurance, trust, fund, and corporate services sectors.

Enate provides the foundation to digitise services regardless of what RPA, AI or cognitive technology is in play. The platform enables the delivery of services from multiple locations to local standards while maintaining complete visibility and control (including the automation of KPIs and SLAs), all aligned to detailed reporting of cost and productivity.

Kit Cox, CEO at Enate, said: “Enate’s platform orchestrates the delivery and management of services across a digital workforce to ensure the right workers are doing the right task at the right time. By governing and monitoring a hybrid workforce of humans and bots, Enate allows operation at any scale. Even so, few organisations are managing to scale automation effectively. LatentBridge is one of those organisations helping businesses to go beyond increased efficiencies to completely transform business models using the latest technologies. We’re excited that Enate is now part of that transformation ecosystem for LatentBridge clients.”