Accelerating digital transformation with an Intelligent Automation CoE for a leading business process services provider

Established an Intelligent Automation Centre of Excellence (IA CoE) to scale automation initiatives across the organisation and meet business goals of customer experience, employee engagement, and process efficiencies. The IA CoE put together an automation roadmap by identifying the right automation candidates, an RoI maximisation framework, best practices for tools and methodologies, and adoption of industry standards in processes and documentation.


  • 30%

    Reusable code was developed showcasing extensible design philosophy

  • 1.3X

    Faster release cycle for new processes

  • 2

    Processes were automated in parallel as benchmark processes

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