Established an Intelligent Automation Centre of Excellence (IA CoE) to scale automation initiatives across the organisation and meet business goals of customer experience, employee engagement, and process efficiencies. The IA CoE put together an automation roadmap by identifying the right automation candidates, an ROI maximisation framework, best practices for tools and methodologies, and the adoption of industry standards in processes and documentation.

Modernised Accounts Payable function with Robotic Process Automation (RPA) and AI-based solution handling more than 40000 invoices across about 100 merchants. A single intelligent automation framework was developed to enable automated extraction of invoice data, verification against purchase orders, making journal entries and communication exceptions with relevant teams.

Streamlined revenue and billing operations across more than 3000 clients and over 80 plan administrators by designing a centralised fee management and administration platform. The solution included an API-based ingestion of fee statements, automated fee receivables, matched it to statement data and flagged unmatched items, thus improving fee collection and improving business productivity.