What our client wanted:

A leading global provider of business services was looking to accelerate the implementation of its enterprise-wide automation strategy with the vision to improve customer experience, employee engagement, and process efficiencies. The client operates across America, Europe, Australia, and Asia, aiming to scale automation of its processes across multiple business units.

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The IA CoE enabled rapid scaling of automation across the organisation helping them meet their business critical KPIs like increased time savings, reduction in costs, and improved employee morale.

How we helped:

LatentBridge engaged in strategic discussions with business and technology leaders to understand their automation goals and priorities. As most automation occurs in silos, LatentBridge wanted to encourage a synergised and holistic approach by establishing an Intelligent Automation Centre of Excellence (IA CoE).

IA CoE is designed to bring automation initiatives across the organisation together, create an automation roadmap by identifying the right automation candidates, and avoid reinventing the wheel each time a new process or line of business is exploring automation. To successfully navigate the automation journey, it is important to know exactly what to automate.

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Impact on our clients:

LatentBridge's automation experts collaborated closely with the technology and business teams to develop a set of guidelines to drive rapid and sustainable adoption of automation through:

• An RoI maximisation framework
• Sharing of best practices for tools and methodologies
• Adoption of industry standards in processes and documentation
• Implementing a scalable governance framework

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